1、job description and job specification are the same.
2、job descriptions focus on the desired skills, knowledge and attributes of job holders.
3、job description and job specification are indispensable working documents for job applicants, job holders and employers.
4、well-written job descriptions and specifications can help organizations recruit, train and assess employees.
5、a training manager in a fast food restaraunt will need solid communication skills. this requirement should go into job specification.
unit 1 job description (2)
assignment (1) - reading
1、according to this article, why are job titles so important?
2、what examples are given in the above article to prove that companies inflate job titles? list at least two examples.
unit 1 job description (3)
quiz (2)
1、_______ pricing strategies, balancing company objectives and customer satisfaction. a、coordinate b、encourage c、think d、develop
2、_______ the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment and profit-loss projections. a、advise b、give c、work d、formulate
3、_______, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers a、facilitate b、conceptualize c、draw up d、calculate
4、choose the proper action verb to use when describing a key duty of a marketing manager in a job description. direct the hiring, training, and performance evaluations of marketing and sales staff and _______ their daily activities. a、assist b、forecast c、oversee d、negotiate
5、________ with legal staff to resolve problems, such as 买球平台网址 copyright infringement and royalty sharing with outside producers and distributors a、arrange b、confer c、establish d、cooperate
unit 2 recruitment (2)
quiz (3)
1、the temporary movement or ‘loan’ of a member of staff from one department/location to another is called _______. in such a case, the employee typically retains his salary and other employment rights from his primary organization but he works closely within the other organisation to provide training and the sharing of experience. a、secondment b、employee referral c、campus recruiting d、inside moonlighting
2、as a recruitment method, _______ invites present employees to recommend prospective candidates for the job offered. a、secondment b、employee referral c、campus recruiting d、headhunting
3、_______ refers to any effort made by prospective employers to recruit students from their college campuses, usually prior to graduation. a、secondment b、employee referral c、campus recruiting d、headhunting
4、when a position is temporary and it doesn’t worth the trouble to recruit externally for the position, a company could then offer to pay bonuses of various types to current employees and entice them into wanting to take on this ‘second’ job. this is called _______. a、headhunting b、employee referral c、inside moonlighting d、campus recruiting
5、_______ concentrates on higher-level managerial positions or other critical positions and helps organizations locate qualified professional, managerial or technical candidates. a、secondment b、headhunting c、lateral transfer d、online recruiting
6、recruitment activities are designed to affect how many people apply for the vacancies.
7、recruitment activities are designed to affect what kind of people will apply for the vacancies.
8、recruitment activities are designed to affect whether job offers will be accepted.
9、recruitment activities are designed to affect how hard job holders work.
10、recruitment activities are designed to affect how qualified applicants are.
assignment (2) - reading
1、according to the article, what are the benefits of referral scheme as a recruitment method? please list at least two.
unit 2 recruitment (3)
quiz (4)
1、the following paragraph is to support an argument. what type of evidence does it fall into? "despite the latest 20 per cent boost, china may still see its first drop in ticket sales in more than 20 years in 2017", said lei ming, chief executive of abd entertainment in beijing, who said overall growth was 'still a concern'. a、expert testimony b、quotes from publications c、statitistics d、definitions
2、the following paragraph is to support an argument. what type of evidence does it fall into? higher education improves standards of living. according to the national center for education statistics, full-time employees in the united states who earned high school diplomas or geds received a median income of $25,000 in 2009, whereas those who earned bachelor’s degrees received a median income of $40,000. a、expert testimony b、quotes from publications c、figures d、examples
3、the following paragraph is to support an argument. what type of evidence does it fall into? clinton's policies are to blame for the 2008 economic crash. an example is his policy in 1995 which loosened housing rules by rewriting the community reinvestment act, which put added pressure on banks to lend in low-income neighborhoods and later caused massive defaulting in home mortgage. a、expert testimony b、figures c、theories d、examples
4、the following paragraph is to support an argument. what type of evidence does it fall into? u.s. employers spend a considerable amount of time and resources on both formal and informal training including safety training. a national survey found establishments with 50 or more employees paid $7.7 billion to in-house training staff and $5.5 billion to outside trainers in 1994, $139 and $98 per employee respectively [2]. a、quotes from publications b、examples c、theories d、expert testimony
5、commonly used evidence in business writing includes: a、examples b、assumptions c、expert testimony d、data
unit 3 selection (2)
assignment (3) - case analysis
1、as an hr manager, which candidate will you recruit? daniel or sarah? why? make your choice and state your reasons!
unit 3 selection (1)
quiz (5)
1、an unstructured selection interview can always provide reliable and valid results.
2、cognitive ability tests examine potential candidates physical and mental capacities.
3、if you want to examine how a candidate interacts with his/her future colleagues, you could use a group interview.
4、the selection techniques you choose depends on the particular skills, attributes and knowledge required for the position.
5、work-sample tests should be tailored individually to each different job in each organization.
unit 3 selection (3)
quiz (6)
1、we can start a formal business letter with "dear mr michael".
2、if we are writing to a couple, we should say "dear mr and mrs wangs".
3、the following sentence is correct "according to your letter of application, we would like to invite you to an interview."
4、in a formal business letter, we should always try to state our purpose at the beginning.
5、"yours sincerely", "best wishes", "yours" and "love" are all appropriate complimentary close in a formal business letter.
unit 4 staff motivation (2)
quiz (7)
1、motivation is an invisible inner state that energizes human goal-directed behavior, which determines: a、what goal to reach b、how hard the individual will work c、how long the individual maintais his/her effort d、how successful an individual is
2、maslow's hierarchy of needs is a motivational theory comprising a five-tier model of human needs including: a、physiological needs b、safety needs c、needs for belongingness d、self-actualization needs
3、mcgregor's theory x assumes that employees are generally lazy.
4、in vroom's expectancy theory, expectancy refers to the attainment of a certain outcome that an individual desires.
5、managers who believe in theory y tend to use rewards and punishment to motivate employees.
unit 4 staff motivation (3)
quiz (8)
1、which one of the following statements is right about business writing? a、it stresses specificity and accuracy. b、it is superior to other forms of writing. c、it strives to be creative. d、it's ok to start a letter with the recipient's given name directly.
2、a proper complementary close in a business letter cannot be a、"yours sincerely" b、"sincerely yours" c、"love" d、"yours faithfully"
unit 5 employee development (2)
quiz (9)
1、job enrichment can benefit employee growth by a、raising employee salary b、giving employees more free time c、streching working hours d、giving employees more control over what they do
2、for a new employee who just starts to work and needs some help with their job role, which development method might be the most appopriate? a、promotion. b、mentoring. c、lateral move. d、job rotation.
3、approaches to employee development include a、stretch assignments and projects. b、enrich jobs. c、mentoring or coaching. d、job shadowing.
4、when executed well, promoting your employees into a new position can help with employee development by a、rewarding great performance b、developing skills c、increasing motivations d、raising pay
5、development is not entirely the same as training as a、development is more expansive. b、training is more expensive c、training activities happen only in the classroom d、development focuses on employee growth and future performance while training focuses on an immediate job role
unit 5 employee development (3)
quiz (10)
1、a business memo is the same as a business letter.
2、a memo usually includes a header and the message.
3、the subject line of a business memo needs to be brief and descriptive.
4、it's ok to use emotionally-charged language in writing a business memo.
5、a farewell is a must in a business memo.
unit 6 employee performance (1)
quiz (11)
1、performance appraisal is a formal system of periodic review and evaluation of an individual’s or team’s job performance.
2、the appraisal system should focus on performance that affects both organizational success and performance-irrelevant characteristics such as race, age, or sex.
3、appraisal should be not only measure past-oriented activity that criticizes or praises workers for their performance in the preceding year but also take a future-oriented view of what workers can do to achieve their potential in the organization.
4、for human resource planning, performance appraisals provide data to describe the promotability and potential of all employees and thus help companies assess their human resources.
5、with the help of appraisal system, development programs can be developed and individuals are allowed the opportunity to build on their strengths and minimize their deficiencies.
unit 6 employee performance (4)
quiz (12)
1、an appraisal interview shows a shift from unilateral assessment to discussion on performance.
2、if the employee’s job performance is satisfactory but not ready for a promotion, line managers could find incentives that are important to the employees.
3、if the employee's performance is unsatisfactory and uncorrectable, the employee should be fired right away.
4、when someone loses their temper in an appraisal interview, it’s important to try to stay calm, and show your understanding.
5、in an appraisal interview, the managers should talk about factual errors and the quality of work rather than emotions.
6、there are four main approaches to performance appraisals, among which the _______ approach looks at an employee’s specific attributes, that is characteristics or traits, which are believed desirable in relation to the job, such as friendliness to the customer.
7、the _______ approach attempts to define the behaviors an employee must exhibit to be effective in the job, for example, working well with coworkers, coming to meetings on time, etc.
8、______ rating scales is the most common form that the trait approach to performance management takes. usually, a list of traits has been listed and requires the source to rate the individual on each attribute.
9、the ______ method requires the source to answer a series of questions about the employee’s performance in essay form. this method tends to focus on extreme behavior in the employee’s work rather than routine day-today performance.
10、critical _______ appraisals can provide specific examples of behavior. this method requires managers to keep a record of specific examples of effective and ineffective performance on the part of each employee.
unit 7 compensation and benefits (3)
quiz (14)
1、some examples are given in video 7.3. which of the following statements about these examples are true? “google, for example, is famous for its over-the-top perks, which include lunches made by a professional chef, biweekly chair massages, yoga classes, and haircuts. twitter employees enjoy three catered meals per day, and on-site acupuncture. sas has a college scholarship program for the children of employees.” a、oyers have increasingly provided less traditional employee benefits that provide benefit to the employee’s life as a whole rather than just their working life. b、as well-known companies, google, twitter and sas are more convincing. c、big companies are able to provide less traditional benefits while smaller ones cannot. d、they serve to lead readers into the discussion of less traditional benefits.
unit 7 compensation and benefits (1)
quiz (13)
1、financial compensation consists of _______. a、bonus b、flexible working c、promotion opportunities d、vacation
2、the satisfaction that a person receives from the job itself or from the psychological and/or physical environment in which the person works belongs to _______. a、financial compensation b、non-financial compensation c、direct compensation d、bonus
3、skill-based approaches to compensation _______. a、include the most traditional and widely used types of compensation programs b、assume that work gets done by people who are paid to perform well-defined jobs c、assume that workers should be paid not according to the job they hold, but rather by how flexible or capable they are at performing multiple tasks d、decide pay within the range established for the grade at which employees’ job is classified
4、internal pay factors are as follows: _______. a、current economic state b、productivity c、the going rate in the market d、the employer’s ability to pay
5、if a particular job category median pays $57,000, the organization with a market plus of 7 percent philosophy will pay $_______. a、60,990 b、53,010 c、59,850 d、54,150
6、benefits include all financial rewards that generally are not paid directly to the employee.
7、a distinct advantages of benefits is that they are generally nontaxable.
8、according to statistics from the u.s. bureau of labor statistics, in the past ten year, benefits are taking less and less in total compensation package.
9、it is usually difficult to caculate the value of benefits compared with one's salary.
10、the provision of benefits to employees will not affect a company's ability to attract and retain quality workers.
unit 7 compensation and benefits (5)
assignment (4) -reading
1、based on the above article, what are the potential benefits of microsoft's 4-day work week experiment? list at least two benefits.
unit 8 workforce diversity (1)
quiz (15)
1、as a former google employee, james damore claimed that women's biology inhibits their abilities as leaders and was fired over gender discrimination lawsuit.
2、workplace diversity is about acknowledging differences and adapting work practices to create an inclusive environment in which diverse skills, perspectives and backgrounds are valued.
3、diversity can also help with employee retention, as people want to work in an environment where people are from the same background.
4、according to a research published in harvard business review, cognitively similar teams solve problems faster than teams of cognitively diverse people.
5、workplace diversity fosters mutual respect among employees and helps reduce conflicts.
unit 8 workforce diversity (3)
quiz (16)
1、a line graph is usually used to visualize the values changing over a continuous interval or time.
2、a bar graph can plot more than one bar in the same axis as a form of comparison.
3、bar graphs can help show proportions and percentages between categories.
4、in a pie chart, an arc length represents a proportion of each category, while the full circle represents the total sum of all data.
5、graphs are useful in that they can help us visualize what's happening in our business.
final examination
final examination
1、as a recruitment method, _______ invites present employees to recommend prospective candidates for the job offered. a、secondment b、employee referral c、campus recruiting d、headhunting
2、the following paragraph is to support an argument. what type of evidence does it fall into? higher education improves standards of living. according to the national center for education statistics, full-time employees in the united states who earned high school diplomas or geds received a median income of $25,000 in 2009, whereas those who earned bachelor’s degrees received a median income of $40,000. a、expert testimony b、quotes from publications c、figures d、examples
3、which one of the following statements is right about business writing? a、it stresses specificity and accuracy. b、it is superior to other forms of writing. c、it strives to be creative. d、it's ok to start a letter with the recipient's given name directly.
4、financial compensation consists of _______. a、bonus b、flexible working c、promotion opportunities d、vacation
5、commonly used evidence in business writing includes: a、examples b、assumptions c、data d、experts testimony
6、motivation is an invisible inner state that energizes human goal-directed behavior, which determines: a、what goal to reach b、how hard the individual will work c、how long the individual maintais his/her effort d、how successful an individual is
7、maslow's hierarchy of needs is a motivational theory comprising a five-tier model of human needs including: a、physiological needs b、safety needs c、needs for belongingness d、self-actualization needs
8、approaches to employee development include a、stretch assignments and projects. b、enrich jobs. c、mentoring or coaching. d、job shadowing.
9、job description and job specification are indispensable working documents for job applicants, job holders and employers.
10、recruitment activities are designed to affect how hard job holders work.
11、an unstructured selection interview can always provide reliable and valid results.
12、the selection techniques you choose depends on the particular skills, attributes and knowledge required for the position.
13、if you want to examine how a candidate interacts with his/her future colleagues, you could use a group interview.
14、we can start a formal business letter with "dear mr michael".
15、the following sentence is correct "according to your letter of application, we would like to invite you to an interview."
16、"yours sincerely", "best wishes", "yours" and "love" are all appropriate complimentary close in a formal business letter.
17、a business memo is the same as a business letter.
18、performance appraisal is a formal system of periodic review and evaluation of an individual’s or team’s job performance.
19、workplace diversity is about acknowledging differences and adapting work practices to create an inclusive environment in which diverse skills, perspectives and backgrounds are valued.
20、a line graph is usually used to visualize the values changing over a continuous interval or time.